We try to answer your frequently asked questions here.
Where do I login?
We've made it even easier to get to the login page by including a "login" button with the Part Store navigation and a "manage account" box at the bottom of every page. But here's the direct link to log in.
What account information can I manage on here?
From the account screen, you can:
- View Order History
- Edit account details
- Connect a social login (Facebook, Google, Amazon)
- First & last name
- Email address
- Email newsletter subscription
- Phone number
- Account type
- Business Accounts - New! Connect your:
- Company name
- Diamond Mowers account number
- UPS Collect account number
- Purchase Order requirements
- Manage your addresses
- Review/add/update default and other addresses so you don't have to type them out every time you checkout!
Dealer & Distributor Accounts
Who is eligible for a dealer/distributor account?
You must be a contracted Dealer or Distributor with Diamond.
What do I need to do to apply for an account?
If you would like to apply for a terms account, you must be a signed dealer or municipality in order to qualify. Please fill out this form if you would like to apply: Apply for a Diamond Mowers Account
When you click on the link above, a Survey Monkey form will open in a new tab.
General Parts Questions
How does the parts book search work?
The Parts Book Search works by entering a serial number (up to 5 digits), with it then returning the Parts Book for your product for download. If your Parts Book doesn’t pull up, please email the parts team at firstname.lastname@example.org or call us at +1 (888) 960-0361.
Why does a part I search for not show availability?
Most parts listed on this website are on hand. A part you searched for may not show up or be available as it may be out of stock or not be sold online. If you do not see a part you’re looking for or one you found online says it is not available please contact our Parts Team at +1 (888) 960-0361 or at email@example.com.
Who can use a Purchase Order (PO)?
If you have a qualifying account setup with terms, you can reference your Purchase Order number on your order.
Where do I put my Purchase Order (PO) in the checkout process?
Please reference your Purchase Order number in the notes section.
What happens when I submit a Purchase Order (PO) request?
Your account will be billed accordingly to the address provided on your account.
Shipping & Returns
How do I return an order?
Please contact Diamond parts at +1 (888) 960-0361 to receive an RMA (Return Merchandise Authorization) number and to process your return.
UPS Collect Accounts
What is a UPS Collect Account & how is my UPS Collect Account used?
You, the receiver, are responsible for all shipping charges, including import fees such as customs clearance, taxes, duties, etc. Most customers provide carrier account information to the Diamond Parts Team prior to finalizing an order.
Collect shipping orders will incur a handling fee of $6 per box.